Services

JDSU Advantage^SM

Adding Value with Global Services and Solutions.

Gain the competitive advantage with JDSU's comprehensive portfolio of services and solutions. These services range from basic instrument support for the field technician to program management of complex, company-wide initiatives. JDSU's service professionals provide the knowledge, support, methodology, and techniques that improve network operations, customer satisfaction, and profitability.

Highlights

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  JDSU Assets and Certified Equipment (ACE) Program
  The ACE Program offers customers outstanding pre-owned JDSU test equipment with equal quality and benefits as if new.
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  SystemCare System Management

  Tailoring a solution to match your needs and budget

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  On-site Calibration

  Consolidate and simplify your calibration needs with multivendor, on-site service

Product Support - Secure your investment

Repair Services

• Extended Warranty
• Factory Repair
• Single Source Repair
• Request a Return Authorization Number

Calibration Services

• Factory Calibration
• On-site Calibration
• Single Source Calibration

Instrument Management Services

• Calibration Plan Manager
• Tracking and Management

Technical Assistance Center (TAC) Services

• 24x7 TAC Support

System Management - Ensure reliability and performance

SystemCare Implementation Services

• Deployment
• System Training
• Test and Turn-up Assistance
• Re-Certification for Change of Ownership
• Pathtrak Forward and Return Path Monitoring System and System: On-site Optimization Services

SystemCare Support Services

• Center Support Engineer
• Extended Technical Assistance Center (TAC) Support/Expedited On-Site Support
• Expedited Hardware Module Sparing Support
• Software Maintenance Agreements
• Remote Software Upgrades
• Extended Warranty
• Repair
• Customer Premise Inventory/Configuration Check

Professional Services - Operational automation and management

• On-Site Testing Services
• Test Automation Services